Gleap Pricing Explained: Plans, AI Usage and Real Costs
Gleap sells a whole in-app customer suite: live chat and an inbox, bug reporting, surveys, a help center, session replays, AI agents it calls Kai, and feature requests with a public roadmap. That breadth shapes the pricing. You pay for a platform plan, plus usage for some of the AI work, and feature voting sits on the higher plans. This post walks through each plan, what pushes the bill up, and what a small app team would pay in practice.
We make FeedbackKit, so read this with that in mind. Every Gleap fact below comes from Gleap's own pricing page and developer docs, checked on 17 October 2026. Gleap shows prices in dollars, euros or pounds depending on where you visit from; we quote dollars. Prices change, so check the page before you buy.
The short version
- Four plans: Starter, Team, Pro and Enterprise, each billed monthly or yearly. Yearly billing works out at two months free.
- Feature requests, votes and the public roadmap start on Team. Starter is a support plan for one person and does not include them.
- The bill grows with monthly active users (MAU), AI usage and email volume rather than with seats. Team and above have unlimited seats.
- There is no free plan. The 7-day trial needs a card, and eligible early-stage startups can get 50% off Team or Pro for 12 months.
- FeedbackKit is a narrower tool built around feature voting, at $0, $15 or $39 a month. It has no chat, bug reporting or surveys.
Gleap's plans
| Plan | Billed yearly (per month) | Billed monthly | Seats and projects | MAU included | Feature requests and roadmap |
|---|---|---|---|---|---|
| Starter | $29 | $35 | 1 seat, 1 project | 10,000 | Not included |
| Team | $149 | $179 | Unlimited | 100,000 | Included |
| Pro | $299 | $359 | Unlimited | 200,000 | Included |
| Enterprise | From $999 | From $1,199 | Unlimited | Custom | Included |
Euro prices use the same numbers as the dollar ones. In pounds, Starter is £25 a month billed yearly or £30 billed monthly, and Team is £109 or £129.
Starter covers live chat, an inbox and in-app bug reporting for one person, with 100 customer emails a month, "Powered by Gleap" branding and no native integrations. Team is where Gleap becomes a tool for a product team: unlimited seats and projects, every integration, the help center, the roadmap, session replays, surveys and product tours, and the full set of Kai agents. Pro adds Kai Voice, a choice of AI model, custom roles, SLA policies and higher limits, and yearly Pro includes a $500 AI credit each year, which expires at renewal. Enterprise adds single sign-on and invoice billing, with AI pricing by agreement.
What drives the price up
Monthly active users
Gleap counts the end users its widget and SDK see in a month. Each plan has a ceiling: 10,000 on Starter, 100,000 on Team and 200,000 on Pro. Gleap says that above the limit your widget keeps running and it gets in touch about a custom plan. It publishes no price per extra user, so a growing app should expect a plan change rather than a small overage.
AI usage
Kai Support, the AI support agent, costs $0.29 per resolution on Starter, Team and Pro, and hand-offs to your team are free. Gleap also offers token-based pricing for it. Kai Resolve, which investigates tickets, is usage-based and averages about $0.49 per investigation. Kai PM and custom agents are usage-based too, with a cost cap per run on custom agents. None of this is required: if you never turn the agents on, you pay the plan price.
Starter includes 100 customer emails a month. Team and Pro include 1,000 a month, then charge $2 per extra 1,000.
Seats, mostly not
From Team up, seats are unlimited. Starter has a single seat, so the moment a second person needs access, you move to Team.
What a small app team actually pays
Two realistic cases, on yearly billing unless noted. Both teams want feature voting, so both start at Team.
A two-person studio with 8,000 MAU
- Starter would cover the users, but it has one seat and no feature requests, so the plan is Team.
- Team billed yearly: $149 × 12 = $1,788 a year. Billed monthly: $179 × 12 = $2,148.
- If Kai Support resolves 100 conversations a month: 100 × $0.29 = $29 a month, or $348 a year. Total: $1,788 + $348 = $2,136 a year.
- With the startup discount, Team is half price for 12 months. On the yearly rate that is $74.50 a month, or $894 for those 12 months before AI usage. The pricing page does not say whether the discount combines with yearly billing, so confirm that with Gleap.
A five-person team with 150,000 MAU
- 150,000 users is over Team's 100,000, so the plan is Pro.
- Pro billed yearly: $299 × 12 = $3,588 a year. Billed monthly: $359 × 12 = $4,308.
- 3,000 emails a month is 2,000 over the included 1,000: 2 × $2 = $4 a month, or $48 a year.
- The $500 yearly AI credit is for usage-based AI. At Kai Resolve's average of about $0.49, it covers roughly 1,020 investigations ($500 ÷ $0.49) before usage is billed.
- Total before further AI usage: $3,588 + $48 = $3,636 a year.
Free plan and trial
Gleap has no free plan. Every plan has a 7-day free trial, and a card is needed to start it. The card is charged on day 8, and cancelling during the trial costs nothing. If your workspace is not live by day 6, Gleap extends the trial once by another 7 days. The trial is available once per person and company.
How Gleap's pricing compares with FeedbackKit
FeedbackKit has three plans, priced in US dollars on our pricing page:
- Free, $0: 1 project and 10 visible feedback items per project, with no integrations or team members.
- Pro, $15 a month or $150 a year: 2 projects, unlimited feedback, all integrations and a choice of which statuses a project uses.
- Team, $39 a month or $390 a year: unlimited projects, plus team members and roles.
Yearly billing saves about 17% on both paid plans. On every plan, your users vote and comment inside your app through native SDKs, your app passes each user's MRR through the SDK, and you can sort requests by the total MRR of the users behind them. The price does not change with how many of your users vote.
| Case | Gleap (billed yearly) | FeedbackKit (billed yearly) |
|---|---|---|
| Lowest plan with feature voting | Team, $1,788 a year | Free, $0 |
| Two-person studio, 8,000 MAU | Team, $1,788 a year | Team, $390 a year (Pro has no team members) |
| Five-person team, 150,000 MAU | Pro, $3,588 a year | Team, $390 a year |
| What the price scales with | MAU, AI usage, email volume | Projects, feedback cap, team members |
| Free plan | No, a 7-day trial with a card | Yes |
This is not a like-for-like comparison, and the gap in price reflects a gap in scope. Gleap's Team plan buys a support inbox, bug reports, surveys, a help center, a public roadmap, AI agents and session replays, as well as feature voting. FeedbackKit has no in-app chat, bug reporting, surveys or changelog for your users. If you would otherwise pay for a support desk as well as a voting tool, one Gleap subscription may cost less than two.
Here is how that looks in FeedbackKit, with sample data from a fictional hiking app:
Requests sorted by MRR
Choose Gleap if…
- You want support chat, bug reports, surveys and feature voting in one SDK and on one bill.
- Several people need access and you want unlimited seats without per-seat pricing.
- You want AI agents that answer customers and investigate tickets. Gleap has SDKs for iOS, Android, React Native and Flutter, plus Capacitor, Cordova and JavaScript; on iOS, the SDK shows its widget in a
WKWebView.
Choose FeedbackKit if…
- You want feature voting in native UI on iOS, macOS, visionOS, Android, Flutter or React Native, without adopting a support platform. Note that our Swift SDK needs iOS 26, macOS 26 or visionOS 26 or later.
- You want to start free, or keep a whole team under $400 a year.
- You want requests ranked by MRR on every plan, and a status email to the person who asked when their request moves to a status on the project's email list (how that works).
For a feature-by-feature view, see the FeedbackKit and Gleap comparison. For other options, the roundup of in-app feedback tools for iOS covers more tools. If feature voting is what you need, start free with FeedbackKit and move up when you outgrow the free plan.