FeedbackKit vs Gleap: Focused Feature Voting or a Support Suite

Gleap and FeedbackKit both have mobile SDKs and both let users vote on feature requests inside an app. The scope is very different. Gleap is a customer support platform: live chat, a shared inbox, bug reports with screenshots and session replay, surveys, a help centre, AI agents, and feature requests with a roadmap and changelog. FeedbackKit does one of those jobs, feature voting, and connects it to the issue tracker you already use. So the real question is whether you want a whole support suite or a focused voting tool.

We make FeedbackKit, so read this with that in mind. Every Gleap fact below comes from Gleap's own website and docs, checked on 17 October 2026, and is linked where it is used. Gleap is made by Gleap GmbH, and gleap.io now redirects to gleap.ai. The side-by-side table is on FeedbackKit vs Gleap.

The short version

• Gleap bundles live chat, bug reporting, session replay, surveys, a help centre and the "Kai" AI agents with feature requests, a public roadmap and a changelog. Feature requests, the roadmap, the changelog and integrations start on its Team plan.
• FeedbackKit is feature voting inside your app, in native screens on iOS, macOS, visionOS, Android, Flutter and React Native. Requests can be ranked by MRR on every plan, including Free.
• Gleap connects to more trackers, including Jira and Azure DevOps, and to Microsoft Teams and Discord. FeedbackKit syncs status with nine trackers on Pro and up, and has no chat, bug reporting or surveys.
• Gleap has no free plan. FeedbackKit has one.

SDKs

Gleap's docs list SDKs for iOS, Android, JavaScript, React Native, Flutter, Capacitor and Cordova. The recommended iOS install is Swift Package Manager, with iOS 15 as the minimum. On iOS, the SDK shows its widget in a WKWebView, per the Gleap iOS SDK source. One SDK carries the whole suite: the chat widget, bug reports, surveys and feature requests.

FeedbackKit's SDKs are for Swift and SwiftUI (iOS, macOS and visionOS), Kotlin with Jetpack Compose (Android), Flutter and React Native, each with ready-made screens: a request list, a submit form, a detail view with comments, and vote buttons. JavaScript for the web is a headless client with no screens, and there is a Vapor SDK for server-side Swift and a REST API, but no outgoing webhooks. Docs: Swift, Kotlin, Flutter, React Native.

The trade-off on Apple platforms runs both ways. Gleap supports iOS 15 and later; FeedbackKit's Swift SDK needs iOS 26, macOS 26 or visionOS 26 or later, with no watchOS or tvOS. If your app supports older iOS versions, Gleap reaches those users and FeedbackKit does not. If you also ship on Mac or Vision Pro, FeedbackKit has native screens there.

Feature voting

Gleap's feature requests page describes requests coming from the widget, a portal on your own domain, support tickets and your team. Identified users vote with one tap; guests enter an email address to vote, and voting subscribes them to updates on that request. The widget shows similar requests before someone submits a new one.

In FeedbackKit, users browse, post, vote and comment in your app's own screens, and a new request starts with its submitter's vote. In Trailmate, our fictional hiking app, that is how Offline maps reaches 248 votes and Trail difficulty filter 131. Voting stops once a request is Completed or Rejected.

Here is how that looks in FeedbackKit, with sample data from a fictional hiking app:

Managing and prioritising

Gleap's public board has default lanes running from Requested to Released, plus a hidden lane for new ideas and a hidden Closed lane. You can rename lanes, add your own and hide any from customers. Its Kai PM agent sorts incoming requests, finds duplicates and scores them on demand, revenue, strategic alignment and effort, with weights you set. Kai PM is on Team and up and is billed by usage. The page does not say where the revenue figures come from.

FeedbackKit has six built-in statuses on every plan: Pending, Approved, In Progress, TestFlight, Completed and Rejected. Pro and up choose which ones a project uses, and there are no custom statuses. On every plan your app passes each user's MRR through the SDK, and requests can be sorted by the total MRR of the users behind them. There is no AI scoring. You can merge duplicates, counting each voter once, and triage in the web dashboard or in native admin apps for iPhone, iPad and Mac.

Here is how that looks in FeedbackKit, with sample data from a fictional hiking app:

Roadmap, changelog and closing the loop

Gleap emails updates on a request to its subscribers, and when you accept or decline a request you can reply to everyone who voted. When a request moves to Released, changelog subscribers get an email and an in-app pop-up. The roadmap and changelog are on Team and up.

Does FeedbackKit have a public roadmap or changelog? Partly. FeedbackKit can show a roadmap and a board of requests on your own website through an iframe, and visitors can vote on the board when you turn voting on. It has no changelog for your users. The embeds are on every plan, and there is no hosted roadmap site on your own domain.

FeedbackKit's loop closes by status email. A new project emails on Approved, In Progress, Completed and Rejected. The person who submitted the request gets it on every plan; choosing the list needs Pro, and emailing voters who opted in needs Team. A Rejected request can carry a reason. Your team gets email for new requests on every plan, and push for new requests and new comments in the FeedbackKit app. New-comment email to the team needs Pro, and Slack is on Pro and up. Your app's users get status email, never push. See our post on status emails.

Integrations

The Gleap column is from its integrations page, which says Team and up include every native integration and Starter connects none.

Gleap's integrations page describes tickets rather than feature requests. FeedbackKit's integrations push feature requests into a tracker and keep the status in step, though the nine do not all sync the same things: GitHub has no comment sync, and GitHub, Linear, Trello and Basecamp have no vote-count sync. The matrix is on the integrations page.

Pricing

Gleap's prices are from its pricing page, in US dollars per month. FeedbackKit's are from our pricing page.

Gleap charges no per-seat fee from Team up; each plan includes a set number of monthly active users, and AI is billed on top: Kai Support costs $0.29 per resolution, Kai Resolve about $0.49 per investigation, and emails beyond the included 1,000 a month cost $2 per 1,000 on Team and Pro. There is no free plan. The 7-day trial needs a card, and eligible startups get 50% off Team or Pro for 12 months. For feature voting alone, the comparison is Gleap Team against FeedbackKit Pro, though Gleap Team also buys chat, bug reports, surveys and the rest. FeedbackKit's yearly billing saves about 17%, and on Free, items past the cap of 10 are saved but hidden from the board. More in our Gleap pricing post.

So which one

Choose Gleap if you want support chat, in-app bug reports with screenshots and logs, surveys and a help centre in the same tool as feature voting. Choose it if you need a public roadmap and changelog, Jira or Azure DevOps sync, or Microsoft Teams and Discord alerts, or if you want AI agents to answer customers, investigate tickets and suggest priorities.

Choose FeedbackKit if you want a focused feature-voting tool in your app without adopting a whole support platform. Choose it if you want voting and MRR ranking on a free plan rather than on a paid tier after a trial, or Swift and SwiftUI SDKs that also cover macOS and visionOS, alongside Kotlin with Jetpack Compose, Flutter and React Native.

Some teams pair a focused board with a separate support tool; others want everything in one place. If you want to try the focused route, put FeedbackKit in a test build: Start free.